Conflict is a normal and healthy part of organizational life. Most people feel uncomfortable in the face of conflict, and turn out therefore to be conflict avoiders rather than conflict resolvers. This course teaches people how to surface legitimate differences, then illustrates a dozen different techniques for resolving those differences, and finally shows how to select from among them to choose a response that best fits a specific situation. This course supports the trend toward finding collaborative and collegial ways that professional people use to successfully work together in problem-solving groups.

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