This course is designed for technical and professional people who work in departments (like Information Technology, Human Resources, Accounting and Auditing, Quality Assurance, and the like) whose purpose is to provide technical support to all others in their organization. It teaches them basic customer relations skills so they can manage their internal client relationships better. The technical competence of these groups is typically very high. But the interpersonal skills they bring to their assignments is not always up to the same standards of excellence. This course is intended to bring those two levels of skill into more of a professional balance.

Download Complete Course Description